Krak-branded rear wing on a Williams Racing Formula 1 car in the pit lane
Coffee cup and folded newspaper beside a Krak card mockup on a table
Illustrated GTA-style graphic of two people sitting on a car at sunset, Krak branding
Football on TV with snacks and a phone showing the Krak app, text reads Two games, one Sunday
Two people holding up phones showing the Krak app at a desk
White marbled Inky hoodie with a spiked metal-style logo
Krak Kard graphic styled as a collectible trading card
Hand holding a Krak card in front of snow-capped mountains
Coffee cup and newspaper with a Krak card on top
Hand holding a Krak card on a small-town street
Origami crane folded from a Krak flyer reading No borders, no bank delays, no catches
Cartoon fast-food mascot holding a phone, text reads Play the Market
Minecraft-style crafting recipe graphic turning raw materials into a Krak card
Get Krak'd giveaway graphic with a $100 ticket and the Krak logo
Green comet trail graphic with the Inky logo on black
Hand holding a card with a city skyline in the background
Family Guy-style meme of a character looking at a jar labeled Inky
Hand holding a card in front of a desert mesa landscape
Green illustrated face surrounded by upward arrows, a number-go-up style graphic
Brand builder · Social strategist · Creative executor

Jada Balian

Jada Balian

Read the room. Build accordingly.

Social has a handful of principles that hold no matter the industry, and I know them well enough to apply them anywhere. What changes is the specifics, the audience, the platform, the culture, and I go deep on those fast enough to build a plan and come up with ideas that actually break through. I use data to prove what's working and change course when it isn't. Sometimes that means building the systems and tools, AI included, that let a small team do more with less.

I started close to the customer, then moved through community and social into brand building. The audience instinct came from talking to the people behind the profiles, not just from the analytics.

462K
Views on my on-camera debut · 18.7K likes · Williams Racing Fan Zone, Miami
40+
Creators managed across KOL and influencer partnerships · Content, coordination and community growth
7+
Platforms & communities · X, TikTok, Instagram, LinkedIn, YouTube, Discord, Reddit
3
Global sports partnerships · Atlético Madrid, Tottenham Hotspur, Williams Racing · Social strategy, creative briefing, content and campaign execution
5+
Years at Kraken · Community management → Social Media Manager · Comms, lifecycle, events, partnerships, content, paid
01 /

Krak: Launch it, keep it relevant, make it make sense.

Social Lead for Krak, Kraken's new money app. Built the social function from zero across X, TikTok and Instagram, covering GTM, channel strategy, voice, editorial POV and growth. The brief: launch an unknown brand, earn cultural relevance between product moments, and make crypto-born financial products simple enough for mainstream adoption.

400–700
New followers per week attributed to Get Krak'd, the recurring giveaway I created and owned end to end, including legal, compliance and fulfillment
3
Experiential activations with real-time on-site content · Krak House at Coachella, Krak Coffee House, Williams Racing Fan Zones
From scratch
Channel voice, editorial POV and content direction across X, TikTok and Instagram
LaunchCommercial · GTM · Card launch
Memes + cultureRelevance between product moments
02 /

Systems / AI: three systems, one loop.

I use AI to compress the operational parts of social without outsourcing the judgment. I built three connected systems around that principle.

The loop
DATA INANALYTICS · REPLIES AGENT TEAMONE AGENT PER PILLAR SOCIAL CALENDARWHAT · WHEN · READY? CONTENT OUTAPPROVED · LIVE WEEKLY: WHAT WORKED FEEDS NEXT WEEK'S BRIEFS HUMAN JUDGMENT AT EVERY ARROW
Three systems

01 · The Agent Team

Purpose-built agents by content pillar, grounded in brand voice and audience.

02 · The Data Loop

Performance feeds the next round of briefs and the leadership reporting cadence.

03 · The Social Calendar

Purpose-built visibility and workflow infrastructure for the team.

The social calendarBuilt, not borrowed · Placeholder posts · Fully interactive

The team needed better visibility than spreadsheets and shared docs could provide, so I built a tool around the way we actually worked. This is a working copy with placeholder posts.

Social calendar · example build · placeholder posts · click any post
Mon
Tue
Wed
Thu
Fri
Sat
Sun
03 /

Inky: Zero to community.

Built Inky's X presence from post one. As Kraken's gamified trading app, Inky sat at the intersection of gaming and crypto, so I built its social identity around the culture both audiences shared. The goal was a distinct editorial point of view that could resonate with crypto natives while remaining accessible to newcomers, with creators helping bridge the two. Behind it: a 40+ creator/KOL program, coordinating content and partnerships to grow awareness and community.

40+
Creators in the KOL and influencer program · Sourced, briefed and managed end to end across the launch
2
Audiences, one editorial POV · crypto natives and complete beginners, gaming culture as the common language
Creator-led launchCreator / KOL collaborations
Memes, merch, communityGaming culture as the bridge
2 Games, 1 Sunday
2 GAMES, 1 SUNDAY
Super Bowl content, built for a trading audience
Play The Market
PLAY THE MARKET
Trading culture in the language of internet culture
Meme Format, Brand Voice
MEME FORMAT, BRAND VOICE
Borrowed format, Inky's own point of view
Hoodie Drop
HOODIE DROP
Merch, not an afterthought
Launch Mark
LAUNCH MARK
The Inky identity in motion
Number Go Up
NUMBER GO UP
Crypto culture, gamified
TRADE LIKE TINDER
The swipe-to-trade mechanic, in one clip
ONBOARDING
Sign-up to first swipe, gamified end to end
04 /

Kraken: A content engine, week over week.

Produced and directed serialized video for Kraken's main channels, including This Week in Crypto and Kraken in 60. Performance insights fed directly back into the content strategy, shaping what we made next and how each series evolved.

SeriesThis Week in Crypto · Kraken in 60
Before that · Kraken SupportClient Engagement · Apr 2021 to Oct 2024
30%+
Follower growth in six months after turning Kraken Support's social from a reactive channel into a proactive one
0 → 1
Built Kraken's Sprinklr environment near-independently, and turned Kraken Support's existing but dormant subreddit into an active source for proactive comms and crisis updates
3.5 yrs
Client Engagement, Specialist to Ops Analyst · Owned crisis comms end to end, with playbooks and messaging across Legal, Product, Fraud and Comms
05 /

Creative Execution: Behind the strategy. In the work.

From behind the camera to in front of it. I turn ideas into platform-native content and bring them to life on the ground. Below: vox pops and real-time coverage from the Williams Racing Fan Zone in Miami.

462K
Views · Debut on-camera · 18.7K likes · TikTok
Miami Fan ZoneThree full-length clips · Click a clip to watch on TikTok
462K views · 18.7K likes
Williams Racing Fan Zone, Miami · TikTok
Vox pop
Williams Racing Fan Zone, Miami · TikTok
Activation walkthrough
Williams Racing Fan Zone, Miami · TikTok

Let's
build
together.

Looking for ambitious brand, social, partnerships and experiential work, particularly where technology and culture overlap. Full-time, or select consulting and contract projects.